Sunday, April 3, 2011

The April 1st sketch is up at My Sketch World . . . and I was inspired to be a little creative and completed a layout that I’m actually going to send to Air Tran Airways. Randy took the picture of the suitcases left out on the tarmac one time when we were flying (thank goodness it was not our luggage). I had him snap the photo because I just new it would come in handy someday. Although the stranded luggage has nothing to do with my ticket situation . . . I’m sure they’ll get the picture and the point of my negative publicity.

I sent the following letter to Air Tran and they did respond within 2 weeks. Their response was not what I was hoping for. They basically told me that since I did not use the ticket it was their’s to resell.

So I’m using my creativity to vent!

March 6, 2011

AirTran Airways
Customer Relations
Dept. INT
9955 AirTran Boulevard
Orlando, FL 32827

To Whom It May Concern:

We purchased round trip tickets on November 29, 2010 from Columbus, Ohio to Orlando Florida, leaving on February 23rd and returning on February 28th. Because of a work conflict I had to purchase another ticket and fly back to Columbus on the 27th while my husband flew back on the 28th.

While at the Orlando airport my husband heard an announcement that stated that the flight was overbooked and that if anyone was willing to give up their seat they would be given two round trip tickets to anywhere Air Tran flew along with a hotel voucher and a food voucher. My husband approached the counter and explained that he had my ticket that was not being used and that he was interested in the deal. The Air Tran employee stated that if I was not using the ticket it was available for them to use with no compensation to me.

Since I paid for the ticket I feel like I owed the ticket . . . being used our not. I feel that I should be compensated for the price of the ticket which was $79.00 plus fees.

If I would have been on that flight and given up my seat Air Tran would have been willing to pay more than that for their error of overbooking the flight.

I am requesting a refund for the ticket in the amount of $79.00 and fees.

Thank you for taking my request into consideration and avoiding any negative publicity. I prompt response will be appreciated.


Joan Borgelt


  1. I hope you get some compensation! Love the layout too!

  2. this is a great take on the sketch... thanks for playing along at Kreaxions Punches with Just Imagine Crafts.. hugs Bev DT